Warenkorb
 

The Experience Economy, Updated Edition

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages.

And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable—and lucrative—impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out?

Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples—including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others—to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.
Rezension
“updated and wonderfully relevant book." – AdAge

"One of the best business books of the twentieth century, now renewed for the challenges of the twenty-first. Pine and Gilmore provide businesses everywhere with a road map for reenergizing their customer experiences." - Tom Kelley, General Manager, IDEO
Portrait

B. Joseph Pine II and James H. Gilmore are cofounders of Strategic Horizons LLP, an Ohio-based, thinking studio dedicated to helping enterprises conceive and design new ways of adding value to their economic offerings. They are coauthors of Authenticity. Pine, who also wrote Mass Customization, is a Senior Fellow with the Design Futures Council and the European Centre for the Experience Economy, which he cofounded. Gilmore is a Batten Fellow and Visiting Lecturer at the University of Virginia Darden School of Business.

… weiterlesen
  • Artikelbild-0
In den Warenkorb

Beschreibung

Produktdetails

Einband Taschenbuch
Seitenzahl 400
Erscheinungsdatum 01.06.2011
Sprache Englisch
ISBN 978-1-4221-6197-5
Verlag Ingram Publisher ServicesBooks
Maße (L/B/H) 21/13.9/4.8 cm
Gewicht 399 g
Abbildungen mit Illustrationen
Verkaufsrang 31314
Buch (Taschenbuch, Englisch)
Buch (Taschenbuch, Englisch)
Fr. 37.90
Fr. 37.90
inkl. gesetzl. MwSt.
inkl. gesetzl. MwSt.
Versandfertig innert 1 - 2 Werktagen Versandkostenfrei
Versandfertig innert 1 - 2 Werktagen
Versandkostenfrei
In den Warenkorb
Vielen Dank für Ihr Feedback!
Entschuldigung, beim Absenden Ihres Feedbacks ist ein Fehler passiert. Bitte versuchen Sie es erneut.
Ihr Feedback zur Seite
Haben Sie alle relevanten Informationen erhalten?

Kundenbewertungen

Es wurden noch keine Bewertungen geschrieben.