Working Knowledge

How Organizations Manage What They Know

This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward.

Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.

Thomas H. Davenport is a Professor of Information Management at Boston University and Director, Institute for Strategic Change at Andersen Consulting. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.

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  • Artikelbild-0
  • Acknowledgments
    1. What Do We Talk about When We Talk about Knowledge
    2. The Promise and Challenge of Knowledge Management
    3. Knowledge Generation
    4. Knowledge Codification and Coordination
    5. Knowledge Transfer
    6. Knowledge Roles: The Chief Knowledge Officer and Beyond
    7. Technologies for Knowledge Management
    8 Knowledge Management Projects in Practice
    9. The Pragmatics of Knowledge Management
    About the Authors
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Einband Taschenbuch
Seitenzahl 224
Erscheinungsdatum 26.04.2000
Sprache Englisch
ISBN 978-1-57851-301-7
Verlag MCGRAW-HILL Professional
Maße (L/B/H) 23.3/15.5/1.6 cm
Gewicht 286 g
Abbildungen mit Illustrationen
Buch (Taschenbuch, Englisch)
Buch (Taschenbuch, Englisch)
Fr. 29.90
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1 Bewertungen

A good overview
von Sebastian V. aus München am 15.01.2011

Davenport and Prusak offer in this book a solid research and an excellent overview to knowledge management. The writing style is very good and concept are well explained and profound, I recommend this book absolutely.