How Technology Brought Us Together - and Why It Could Drive Us Apart
Nominated for the Business Book Awards 'Embracing Change' category
Financial Times Book of the Month
If you can't trust those in charge, who can you trust?
From government to business, banks to media, trust in institutions is at an all-time low. But this isn't the age of distrust -- far from it.
In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history - with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people travel in cars with total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of "distributed trust", a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship.
If we are to benefit from this radical shift, we must understand the mechanics of how trust is built, managed, lost and repaired in the digital age. In the first book to explain this new world, Botsman provides a detailed map of this uncharted landscape - and explores what's next for humanity.
Beautifully-written . . . the thesis is completely compelling. This is an important book Andy Haldane, Chief Economist, Bank of England
Rachel Botsman is a world-renowned expert on an explosive new era of trust and technology and what this means for life, work and how we do business. An award-winning author, speaker and lecturer at Oxford University's Saïd Business School. She writes and comments regularly for The New York Times, Harvard Business Review, The Wall Street Journal, The Guardian, and more. She's also a contributing editor at Wired.